…Six-times World Snooker Champion presents award
Caithness & Inverness based window and door company Norscot Joinery has won a prestigious national award for customer satisfaction!
Norscot’s trophy comes from the respected trade organisation Network VEKA, which polled nearly 16,000 households over the year, before declaring Norscot the winner for Scotland.
Network VEKA is a unique, sectoral standards organisation that only accepts the very best, most professional window and door companies, and then makes sure they stay the best.
All prospective members undergo rigorous vetting before being accepted and must agree to regular audits and training. In this way, Network VEKA can be so confident in the quality of its members’ work that every one is able to offer the organisation’s ten year insurance-backed guarantee.
Every single customer – of every single member – also completes a confidential ‘customer satisfaction’ questionnaire which is sent directly back to Network VEKA.
Norscot’s award was presented by snooker legend Steve Davis at Network VEKA’s AGM in Stratford-upon-Avon. Six-times World Champion Steve, who is also the Brand Ambassador for the organisation, told the team: “All Network VEKA members maintain incredibly high standards, so you really are competing against the best of the best. To win ‘Best in Scotland’ is an incredible achievement.”
Norscot’s Commercial Director Callum Grant was quick to pass on the praise to the workforce: “We’re very proud to win this award as it demonstrates that all the effort we put into our customer care and after-sales service does not go unnoticed. Our dedicated team go above and beyond to exceed our customers’ expectations, and we’re delighted to have that recognised. We’ll do our best to take home the trophy again next year!”
Norscot is a family owned business which was established in 1984. The company’s headquarters are its Bower Workshops in Caithness; it also has a showroom in Inverness. Their factory is equipped with sophisticated computer controlled machinery which, together with the skilled workforce, produces the widest range of building components and related products available from a single source anywhere in Scotland.
Norscot’s product portfolio includes a range of timber frame kit homes; made-to-measure windows, doors, patios and conservatories in redwood, hardwood and either white, rosewood or golden oak uPVC: the Design 5 timber / aluminium composite window system and sliding mirror doors system. All products benefit from a quality assurance scheme, accredited to the internationally recognised ISO 9001 standard. uPVC windows also carry the BM Trada Q-Mark third party accreditation.
The company’s customer base comes from the domestic, retail, trade and public market sectors from the Shetland Isles in the north to the central belt in the South and from the Outer Hebrides in the west to Aberdeen in the east.
Colin Torley, Sales and Marketing Director at Veka, is seen here presenting Norscot Joinery Directors, Ian and John Paul Body, Callum Grant and Jason Fraser with a decanter and glasses to celebrate 25 years of business with Veka.
Veka is an internationally renowned company giving consumer confidence in the range of products used and Norscot Joinery manufacture products using the Veka profile and systems.
The VEKA name carries a reputation second to none, not only for the quality of its products but also for ease of fabricating and for its technical and marketing support.
For more information on Veka visit www.vekauk.com
Just a reminder that our Sale on Windows & Doors is finished in less than two weeks, hurry and get your quote today!
Liz on her last day of work with a bunch of flowers from her boss Ian Body for all her 18 years of hard work and dedication and with the boys from the workshops who presented her with a card and gift voucher on her retirement. Everyone at Norscot would like to wish Liz all the best for the future.
Our Commercial Director Callum Grant proudly receives our Veka Approved Fabricator plaque from Robert Grant (No Relation!) Veka’s Business Development Manager Scotland. The plaque will be on display in our Bower Showroom alongside our other awards, achievements and certifications. www.veka.com/approved installer.