About Independent Network
Way back in 1996, when the double-glazing industry was in its infancy, a group of proud, hard-working installers, all using industry-leading VEKA products, came together to form Independent Network. An organisation that would let them prove their commitment to quality, craftsmanship and service that is second-to-none.
An unbroken chain of quality.
Quality runs through every single point of Independent Network’s process. From the VEKA factory in Burnley where the industry-leading uPVC frames are made. To the Independent Network Fabricators and installers, (Norscot) where your frames are turned into quality windows and doors, and are expertly installed in your home.
VEKA support all their products and workmanship with a full 10-year insurance backed guarantee. Now that’s what you call complete peace-of-mind.
Over the years, Independent Network members have carried out hundreds of thousands of installations. Delighting customers with their excellent service, attention to detail, and industry-leading VEKA products.
On average, members achieve a 98.6% customer satisfaction rating, compared to the industry’s average of just 83%. Which just goes to show, that if you’re looking for uPVC products and customer service that’s second-to-none, it’s well worth looking for installers that display the Independent Network logo! Check out our IN reviews here.
Confidence in Installer
The consumer has the integrity and reputation of an organisation, Independent Network to reassure and support them
Installers are trained and audited to uphold standards
Audited customer satisfaction results help in the monitoring of standards
Knowing over £370m has been fitted in 10 years in over 100,000 homes with 97% satisfaction rates
Assurance of quality products
No.1 in world. Internationally renowned resource giving consumer confidence in the range of products used
Risk free investment
Comprehensive 10 year product guarantee
Free deposit protection scheme
Free unique 10 year insurance backed guarantee giving long term reassurance so in the event the installation company is not in business, they are protected.
Optional low cost maintenance scheme to help them look after their investment
Formal Complaints Procedure, registered with the Chartered Institute of Arbitration
Independent Network Charter