✓ Energy Efficient
✓ Manufactured in the UK
✓ 10 Year Guarantee!

About Independant Network

Way back in 1996, when the double-glazing industry was in its infancy, a group of proud, hard-working installers, all using industry-leading VEKA products, came together to form Independent Network. An organisation that would let them prove their commitment to quality, craftsmanship and service that is second-to-none.

An unbroken chain of quality.

Quality runs through every single point of Independent Network’s process. From the VEKA factory in Burnley where the industry-leading uPVC frames are made. To the Independent Network Fabricators and installers, (Norscot) where your frames are turned into quality windows and doors, and are expertly installed in your home.

VEKA support all their products and workmanship with a full 10-year insurance backed guarantee. Now that’s what you call complete peace-of-mind.

Visit our ‘How we work’ page to see exactly how our unbroken chain of quality works…

Delighted Customers

Over the years, Independent Network members have carried out hundreds of thousands of installations. Delighting customers with their excellent service, attention to detail, and industry-leading VEKA products.

On average, members achieve a 98.6% customer satisfaction rating, compared to the industry’s average of just 83%. Which just goes to show, that if you’re looking for uPVC products and customer service that’s second-to-none, it’s well worth looking for installers that display the Independent Network logo!

Consumer benefits

Confidence in Installer

The consumer has the integrity and reputation of an organisation, Independent Network to reassure and support them

Installers are trained and audited to uphold standards

Audited customer satisfaction results help in the monitoring of standards

Knowing over £370m has been fitted in 10 years in over 100,000 homes with 97% satisfaction rates

Assurance of quality products

No.1 in world. Internationally renowned resource giving consumer confidence in the range of products used

Risk free investment

Comprehensive 10 year product guarantee

Free deposit protection scheme

Free unique 10 year insurance backed guarantee giving long term reassurance so in the event the installation company is not in business, they are protected.

Optional low cost maintenance scheme to help them look after their investment

Formal Complaints Procedure, registered with the Chartered Institute of Arbitration

Independent Network Charter

We hold a 100% satisfaction record with Network Veka, and are highly recommended by our customers

Great service from start to finish. The installers were friendly, very efficient and tidy. Did a great job!

Mrs Murray, Thurso
February 2018

The installation team were tidy and worked to a very high standard. We thank all at Norscot for a terrific service.

Mr Allan, Thurso
January 2020

Thank-you very much, especially for the distance involved. Would be very happy to give your name to anyone needing advice.

Mrs Calder, Invernesss
July 2017

Experience was good, I could not fault Norscot

Mr Campbell, Inverness
November 2018