Norscot operates a quality assurance system accredited to the internationally recognised ISO 9001 : 2008 standard.
Great, but what’s in it for me, we hear you say?
The ISO 9001 quality management system helps us to continually monitor and manage quality across all operations. As the world’s most widely recognised quality management standard, it allows us to achieve consistent performance and service.
As a result we are able to offer superior customer satisfaction, which we define as the degree of satisfaction provided by the goods and services we provide as measured by the number of repeat customers.
This superior customer service was recognised by Independent Network when we received the award for Best in Scotland for Customer Satisfaction.
Quality assurance and the resultant customer satisfaction is the aim of everyone in Norscot and everyone is involved, from the managing director to the person sweeping the factory floor. As Henry Ford once said, “It’s not the company that pays the wages, it’s the products.”